Last updated: September 21, 2026
1. Introduction
Krisomika Retail Private Limited ("the Company", "we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information submitted through this website, in line with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023, as applicable.
2. Information We Collect
We collect information you provide directly when you fill in a form on this Website, such as the franchise enquiry form, the contact form or the careers application form:
- Identity & contact details — full name, mobile number, email address, city and state;
- Franchise-specific details — preferred store size, investment budget, whether a property is available, current occupation, and business experience, where you choose to share them;
- Job application details — if you apply through the Careers page: your name, email, mobile number, current city, experience, current or last employer, LinkedIn or portfolio link, any note you write, and the résumé file you upload (a résumé may contain further personal details such as your education, work history and photograph);
- Your message — anything you type into a free-text field or into our live chat;
- Technical & usage data — device type, browser, the page you landed on, referring website, and campaign parameters (UTM tags), captured automatically to help us understand and respond to enquiries appropriately;
- IP address — logged for security and abuse-prevention purposes (for example, rate-limiting and spam detection).
We do not knowingly collect financial account numbers, government ID numbers, or other sensitive personal data through this Website's forms. Please do not include such information in the free-text message field.
3. How We Use Your Information
- To respond to your franchise or general enquiry and get in touch by phone, email, or WhatsApp;
- To evaluate franchise applications and progress genuine leads through our franchise onboarding process;
- To maintain internal records of enquiries and improve our response process;
- To review job applications, assess candidates for the role applied for (or for other suitable roles if you send a general application), and contact you about your application;
- To understand which marketing channels bring visitors to the Website, using the technical/usage data described above;
- To detect and prevent spam, abuse, or fraudulent submissions;
- To comply with applicable law or respond to lawful requests from authorities.
4. Sharing of Information
We do not sell your personal data. We may share information with:
- Employees and franchise-team personnel of the Company who need it to process your enquiry;
- Our internal franchise management system/portal, so a single enquiry record is maintained across our systems;
- Members of our HR and hiring team, and the managers involved in filling the role, for job applications (your résumé is stored in a private area and is not shown publicly);
- Service providers who help us operate the Website (for example, hosting, email delivery, and our live-chat provider, tawk.to, which processes chat messages and any details you enter in the chat), bound by confidentiality obligations;
- Regulators, courts, or law enforcement, where required by applicable law.
5. Data Retention
We retain enquiry and lead data for as long as reasonably necessary to respond to your enquiry, maintain business records, and meet legal, accounting, or reporting obligations. If you would like your data deleted sooner, see Section 7 below.
Job applications and résumés are kept for as long as we need them to consider you for the role you applied for and for other suitable openings. You can ask us to delete your application and résumé at any time by writing to careers@krisomikaretail.com.
6. Data Security
We apply reasonable technical and organisational safeguards to protect the personal data we hold, including rate-limiting on form submissions, restricted admin access, and secure storage practices. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your Rights
Subject to applicable law, you may:
- Ask us what personal data we hold about you;
- Ask us to correct inaccurate data;
- Ask us to delete your data, where we are not required to retain it for legal or legitimate business reasons;
- Withdraw consent for us to contact you about franchise opportunities at any time.
To exercise any of these rights, contact us using the details in Section 10, or see our Grievance Redressal Policy.
8. Cookies
This Website uses a small number of cookies and browser storage items, mainly to remember your original landing page for a session and to support basic site functionality. See our separate Cookies Policy for full details and how to control them.
9. Children's Privacy
This Website and our franchise programme are directed at adults capable of entering a business relationship. We do not knowingly collect personal data from anyone under 18 years of age.
10. Grievance Officer & Contact
In accordance with the Information Technology Act, 2000 and rules made thereunder, the following Grievance Officer may be contacted for privacy-related queries or complaints:
11. Changes to This Policy
We may revise this Privacy Policy periodically. Material changes will be reflected by an updated "Last updated" date on this page.
