How payments made toward a Grocery Select franchise are treated, and how to request a refund where one applies.
Last updated: September 21, 2026
This Website does not process product sales, online orders, or payments — it is an informational and lead-generation site. This policy therefore covers the fees and deposits associated with the Grocery Select franchise programme, which are collected separately (never through this Website) once a franchise applicant proceeds toward a formal Franchise Agreement.
Submitting an enquiry through the franchise form, the popup enquiry form, or the contact form on this Website is free and does not obligate you to pay anything. No payment is collected at the enquiry stage.
The one-time Franchise Fee, as confirmed in writing by our franchise team and recorded in your Franchise Agreement, is charged for the grant of the franchise licence, brand usage rights, and associated onboarding support. The Franchise Fee is non-refundable once paid and the Franchise Agreement has been executed, except where required otherwise by applicable law or expressly agreed in writing by the Company.
The Security Deposit is refundable, subject to the terms of the signed Franchise Agreement. It is ordinarily refunded on expiry or lawful termination of the franchise term, after adjustment for:
The exact refund process and timeline are set out in the Franchise Agreement and will be communicated at the time of settlement.
If you decide not to proceed at any point before the Franchise Agreement is signed and the Franchise Fee is paid, you may withdraw your application at no cost by informing our franchise team. Any token or advance amount collected before agreement execution (where applicable in a specific case) will be dealt with as per the specific written terms shared with you at the time such an amount is collected.
Once the Franchise Agreement is signed and the Franchise Fee paid, cancellation, early termination, and any associated financial consequences are governed strictly by the termination clauses of that Agreement, not by this Website. Please refer to your copy of the signed Agreement, or contact our franchise team for clarification.
To raise a refund query relating to your Security Deposit or any other franchise-related payment, please write to us with your Lead ID / franchise reference, using the contact details below. We aim to acknowledge refund queries within 2 business days.
If you are not satisfied with the resolution of a refund query, you may escalate the matter through our Grievance Redressal Policy.
We may update this policy from time to time; the terms recorded in your signed Franchise Agreement will always prevail over this general Website policy for matters it specifically covers.
